Two professionals in a recorded interview across a conference room table

ASC Training Course · Insurance SIU and Anti-Fraud Personnel · Virtual-First Delivery

Claimant · Witness · Subject · Documentation

The recorded statement either protects the carrier. Or becomes the bad-faith exhibit.

The Recorded Statement is the 16-hour ASC course for SIU investigators and anti-fraud personnel: claimant, witness, and subject interviews that produce accurate, uncontaminated statements, feed the EUO and the fraud referral instead of undermining them, and read clean when a bad-faith attorney projects them in front of a jury. Delivered as four half-day virtual sessions, the way SIU actually works.

Accurate·Uncontaminated·Equal Rigor·Defensible

The Core Principle

The Interview Meant to Save the Claim

The interview meant to save the claim is the one that creates the exposure.

An SIU interview has to survive three different readers: the fraud referral reviewer deciding whether the case goes forward, the examiner or prosecutor building on it, and the bad-faith attorney reading it for leverage. Most SIU interviewing fails one of the three, and the failure modes are predictable:

The accusatory recorded statement that converts a claim dispute into an extra-contractual bad-faith exposure larger than the claim itself
Leading questions that put the carrier's theory in the claimant's mouth, and hand opposing counsel the transcript to prove it
The contaminated early statement that undermines the examination under oath instead of feeding it
Fraud indicators confronted in the first interview, burning the strategic value of everything the file already shows
Honest claimants treated like subjects, which is both the ethical failure and the legal one: asymmetric rigor is what bad-faith counsel builds the case on
Phone and video statements taken with no remote-interview craft: no rapport, no barrier diagnosis, thin accounts, and consent and recording-law fundamentals missed
Documentation that records the investigator's conclusions instead of the claimant's words, unusable for the referral and radioactive in discovery

Every one of these is an interviewing failure, not a fraud-detection failure. The Recorded Statement trains the interview.

Positioning

What makes this course different

Built for the SIU room, which is a phone line

This is ASC's first virtual-first course, because that is how recorded statements actually happen. Remote rapport, remote barrier diagnosis, remote exhibits, and the recording-consent fundamentals of telephone and video statements are taught as core craft, not an afterthought.

Equal rigor as the bad-faith shield

Most claimants are honest. The same disciplined, non-accusatorial methodology applied to every interview is not just good practice; it is the carrier's defense when the interview file is read in litigation. No other interviewing course in the insurance market is built on that premise.

Taught by an investigator who has defended his interviews under oath

A 24-year New York State Police major-crimes investigator, Certified Forensic Interviewer, and IADLEST National Certified Instructor whose statements have survived suppression hearings, cross-examination, and appellate review. The same defensibility discipline, applied to the claim file.

It feeds the EUO and the referral instead of undermining them

The course teaches where the SIU interview sits in the larger arc: what the examination under oath needs from the earlier statement, what a DOI or prosecutor referral requires, and how disciplined evidence sequencing preserves the strategic value of the claim file.

The compliance packet is included

Every delivery ships with the documentation a carrier's compliance office needs for its anti-fraud training file: course description, hour-by-hour agenda, learning objectives, attendance roster, and per-attendee certificates. Annual-training documentation, done.

Continuing Education

How the hours count

The Recorded Statement is designed so every attendee's hours are claimable and every carrier's file is auditable.

→IASIU credential holders (CIFI, CIFA, CIFR): the certificate documents 16 contact hours of fraud-related interview training with stated learning objectives, in the form IASIU continuing-education reporting requires.
→CFE holders: fraud-related training qualifying for ACFE CPE self-reporting, certificate provided.
→Carrier compliance files: the included documentation packet supports state anti-fraud training requirements, including annual-training documentation obligations.
→Licensed-adjuster state CE: not currently filed for state adjuster CE approval; contact ASC if your team requires it.

Built For

Designed for everyone who takes the statement.

SIU Investigators

The people taking the statements fraud-flagged files depend on. The core audience: field and desk SIU, staff and contract.

SIU Managers and Directors

The people accountable for the unit's interview quality, referral acceptance rate, and litigation exposure. The course gives the unit one methodology, one documentation standard, and one training file.

TPA and Contract-SIU Firms

Vendor investigators working multiple carriers' standards at once. One disciplined methodology that satisfies all of them, and a differentiator to sell to carrier clients.

Claims Professionals Who Take Statements

Adjusters and examiners recording routine statements before any fraud flag exists. The first statement in the file is usually theirs, and it is the one every later reader starts with.

Equal Rigor

Most claimants are honest. That is the point.

The insured who inflated nothing, the witness with no stake, and the claimant whose loss is exactly what they say it is will all sit for the same recorded statement as the rare fabricated claim. Interview them differently and you have done two damaging things at once: treated honest customers as suspects, and built the asymmetry a bad-faith attorney will read into the record. The Recorded Statement applies one discipline to every interview: rapport-based, open-ended, evidence-informed, and documented the same way whether the file is flagged or not. The fraud cases are found by the method, not by the tone.

The Syllabus

Four sessions. Twelve modules. The statement, built to be read.

Session One: The Stakes and the Law

Where recorded statements sit in the claim arc: the file, the EUO, the referral, the litigation. The three readers every statement must survive. Why interview quality, not fraud-detection instinct, is the ceiling on SIU performance.

Unfair claims practices and extra-contractual exposure. How recorded statements create bad-faith claims: accusatory tone, asymmetric rigor, leading questions, misrepresenting the evidence. How they prevent them: equal rigor, documented fairness, and the interview conduct a carrier can defend. What plaintiff's counsel looks for in a statement transcript, line by line.

What a Department of Insurance referral and a prosecutor need from the interview file. Contamination that collapses referrals. The examination under oath: what it needs from the earlier statements, what it cannot repair, and how the SIU interview feeds it.

The craft of the telephone and video statement: identity confirmation, recording-consent fundamentals across one-party and two-party consent jurisdictions, rapport without presence, exhibits at a distance, and the pacing discipline remote interviews require.

Session Two: The Compass for Claims

The eight directions of the Adaptive Strategies Compass applied to insurance interviews: one architecture across claimant, witness, and subject statements, with equal rigor as the governing principle.

Loss events are fragmented-memory events. Cognitive interviewing for accurate, complete accounts: free narrative first, context reinstatement, no leading. Barrier Mapping with claimants, where distrust of the carrier and fear of accusation dominate, and the counter-moves that produce cooperation instead of counsel.

Sequencing and contamination prevention across insureds, witnesses, household members, and third parties. The witness statement that corroborates instead of echoes. Getting texture: the peripheral detail that separates recalled events from constructed ones.

Session Three: The Fraud-Flagged File

The claim file as the evidence base: prior statements, loss history, scene evidence, records, and open-source material. Testing the account against the file without revealing it. Statement-evidence consistency as the diagnostic, and the sequencing discipline that preserves it.

Interviewing under fraud indicators without accusation. The Alignment Method: challenge-and-clarify questioning that lets the evidence create the tension, produces clarification on the record, and never crosses into the accusatory conduct that creates exposure. When to stop, and when the file goes to counsel and the EUO.

Verbatim capture of the statements that matter. Observations, not conclusions. Statement summaries that survive discovery. The file as it will be read: by the referral reviewer, by the examiner, by opposing counsel, by a jury.

Session Four: Practice and the Program

Recorded mock statements in the remote format: a claimant interview, a witness interview, and a subject interview under fraud indicators, evaluated against a published rubric with structured instructor feedback.

Assembling the compliance documentation packet. Claiming the hours: IASIU CE and ACFE CPE. Building the unit's annual training calendar. The 90-day retention plan.

Tuition

Tuition, published

Per attendee

$595

Specialty-course rate, virtual delivery.

Team delivery

$11,900

Flat for up to 20 attendees. Larger units and multi-team deliveries quoted.

On-site delivery: available for carrier and vendor teams; travel at cost. Annual carrier training programs: recurring compliance-calendar engagements quoted directly.

The team rate is twenty seats at the published per-attendee rate. Book the whole unit, same price per seat, no games.

Every tuition includes the 16-hour course, the recorded practicum with rubric feedback, attendee reference cards, the certificate listing contact hours and learning objectives, the carrier compliance documentation packet, and 30 days of post-course email support.

One bad-faith verdict costs more than training every SIU in the company. The interview file is where that verdict starts.

FAQ

Common questions about The Recorded Statement

Is this a fraud-detection course?

No. It is an interviewing course. Fraud detection is what the claim file, the referral process, and the SIU's analytical work do. This course trains the interviews that feed all of it: accurate, uncontaminated, defensible statements from claimants, witnesses, and subjects.

Does the course count toward IASIU continuing education?

The certificate documents 16 contact hours of fraud-related interview training with stated learning objectives, in the form IASIU CE reporting requires. CFE holders can claim the hours through ACFE CPE self-reporting.

Does it satisfy our state's anti-fraud training requirements?

The included compliance documentation packet (course description, agenda, objectives, roster, certificates) supports carrier anti-fraud training files, including annual-training documentation obligations. Your compliance office confirms applicability under your state's regulation; the packet is built for exactly that review.

Why is it virtual-first?

Because recorded statements are. SIU teams are distributed, and most statements are taken by phone or video. The course is delivered in the format the work happens in, and remote-interview craft is a core part of the curriculum, not a compromise.

Does it cover examinations under oath?

The course covers where the SIU interview sits relative to the EUO: what the examination needs from earlier statements, the contamination that undermines it, and the handoff to counsel. It does not train attorneys to conduct EUOs.

Who conducts the training?

Joseph R. Auriemma, Jr., a retired New York State Police Senior Investigator with 24 years of investigative experience, a Certified Forensic Interviewer, IADLEST National Certified Instructor, and certified polygraph examiner, whose interviews have been defended at suppression hearings, at trial, and on appeal.

Can our TPA or vendor firm license this for our investigators?

Yes. Team deliveries serve vendor firms directly, and recurring training programs for carrier or vendor investigator populations are quoted as annual engagements.

How do we schedule?

Contact ASC through the Request Training form or by calling (914) 489-2330 to discuss team size, session scheduling across time zones, and whether the delivery feeds an annual training calendar.

Planning Details

What to expect, start to finish

Format

16 hours as four half-day virtual sessions, typically across two weeks. On-site available for carrier and vendor teams.

Group size

Practicum quality is best at or under 20 attendees per delivery. Larger units are split into cohorts.

Included

Reference cards, recorded practicum with feedback, certificate with contact hours and objectives, carrier compliance documentation packet, and 30 days of post-course email support from Joe.

Sector note

ASC is independent of IASIU, the ACFE, and all carriers. Case materials are sanitized and handled confidentially.

Booking & policy

Joe scopes every engagement personally and replies within one business day. See the full pricing and formats or the refund & cancellation policy.

Closing Note

The statement outlives the claim.

Claims close. Statements do not. They sit in the file waiting for the referral reviewer, the examiner, the auditor, and, in the cases that go wrong, the bad-faith attorney reading every question you asked to a jury. The SIU units that never have that problem are not the lucky ones. They are the ones whose interviews were built to be read.

Contact Advanced Strategic Communications to bring The Recorded Statement to your unit.

For Your Decision File

Get the full syllabus and a sample agenda

Request the complete module-by-module syllabus and a sample day-by-day agenda for this course, sent to you personally by Joe. It is the document to forward to your command, training office, or budget approver, the thing that turns "this looks good" into an approved request.

Prefer it now? Download the one-page syllabus directly →